And, actually apologize the right waywhich means you should say the words Im sorry and really mean themWhen speaking English, knowing how to say no politely can be uncomfortable for some people Fortunately, there are polite ways to say no and impolite ways to say no (we will focus on the former) After all, you dont want to sound rude Then, theyll want to know how the issue is going to be fixed, so make sure you have a plan in place before addressing them (more on that below)